Terms and Conditions


At Eight Paws we take your privacy seriously. We will only use the personal information you provide us to process your order. When you place an order with us your name, address, phone number and email address will be required. This is collected by PayPal, along with your credit card details at checkout and will only be used to process your order. This information will not be provided to a third party and won’t be stored by Eight Paws or PayPal.

We recommend you join our mailing list as we would love to keep you up to date with all our new products and specials. If you would like to unsubscribe at any time please email us at info@eightpaws.co.nz.


We trust PayPal for all our credit card transactions. Paypal accepts Visa, MasterCard and Amex. PayPal automatically encrypts your information using a Secure Sockets Layer, which has an encryption key length of 128 bits (the highest level commercially available). This means that when you purchase from us your payment is as safe as possible.

We will send your purchase to you just as soon as we have received payment in full for your order. Once you have successfully checked out and made your payment an automatic email will be sent to you confirming that we have received details of your order.

We will then confirm your order has been accepted and outline the delivery date details. For information about delivery dates please refer to our shipping section.


Please note that at Eight Paws we strive to ensure that all our products on the website are in stock and ready for dispatch, but there may be items which are limited editions or times when due to demand, items will be unavailable (or on back-order). If this occurs you will be notified by Eight Paws and advised of the likely length of delay or other product alternatives. You will also be given the option of placing a pre order. You can choose to make payment for the purchase in advance to ensure you have priority of receiving the item, or you can cancel your order and you will be refunded in full.


All prices on the Eight Paws website are in New Zealand dollars and are inclusive of GST (Goods and Services Tax) of 15%. Delivery charges are in addition to the stated price. At Eight Paws we may need to change the price of items on the website without notice. No such changes in price will apply to orders made, which will be honoured at the price displayed on the site when the order is received.


Risk for your purchase passes to you on delivery of the product or evidence of delivery to you. Only damage to the product prior to delivery is the responsibility of Eight Paws.


Every now and again we will have products on sale. In order to get the benefit of the sale you must place your order with us prior to the sale ending. In addition we do not take rainchecks.

Sale items can’t be returned or exchanged. However if the sale product is faulty or damaged in transit then we will refund your purchase (see our T & C’s below regarding faulty or damaged products).

Returns and Exchanges

At Eight Paws we want you to be completely happy with your purchase. If for some reason you are disappointed with your purchase you are able to return it to us within 7 days of the product being delivered to you (or evidence of this).
If more than 7 days have passed we can’t offer you a refund or an exchange.

In order to return or exchange your purchase:

  • You must notify us in writing at info@eightpaws.co.nz of your intention to return the product
  • You must provide us with proof of purchase
  • The product must be in its original unused condition
  • It must have all its original packaging, including all labels and tags (intact)
  • Returning the product to Eight Paws will be at your cost
  • The product must be delivered back to Eight Paws within 14 days of your notification

Once we receive the product back from you we will refund your purchase (excluding the original cost of shipping) or you can use the credit to purchase another Eight Paws product.

Faulty or Damaged Products

We take every care to ensure your purchase leaves Eight Paws in the best condition. If for some reason your purchase is faulty when you receive it please make contact with us as soon as possible, and no later than 7 days after delivery of the goods (or evidence of delivery).

If your purchase has been damaged in transit please contact us as soon as possible (and no later than 7 days after delivery of the goods). When you contact us please provide photographs of the damage so that we can lodge a claim with the courier company.

If more than 7 days have passed and you have not notified us in writing of the faulty or damaged item then we can’t offer you a refund.

In order to return your faulty or damaged goods we require you to:

  • Notify us in writing at info@eightpaws.co.nz of the fault or damage
  • Provide us with proof of purchase
  • Return the faulty or damaged item to Eight Paws using a courier company
  • Deliver the product back to Eight Paws within 14 days of your notification

Upon receipt and verification that the item is faulty or damaged (through no fault of yours) Eight Paws will refund your purchase (including the original cost of shipping) along with the reasonable costs of shipping the item back to Eight Paws.


Address for Returns and Exchanges

Eight Paws

43 McEldowney Road




The Fine Print

Eight Paws website is operated by 8 Paws Limited. We reserve the right to make changes to the website or the Terms and Conditions, without notice. By visiting our website or placing an order with us, you agree to be bound by all the terms, conditions and policies stated in our Terms and Conditions.

The Eight Paws website and any contract with Eight Paws (or 8 Paws Limited) is governed by New Zealand law, and subject to the jurisdiction of the New Zealand courts.

Eight Paws product shall not be purchased for resale, nor copied, reproduced, or duplicated. You shall not use Eight Paws product for any illegal or unauthorized purpose, including but not limited to copyright laws.

We reserve the right to limit the quantities of products sold and or the regions to which product may be shipped to.

Every effort has been made to ensure that product descriptions and product images are accurate. However, we can’t guarantee that the product image and colour of the product will display accurately on your computer or monitor. If you are concerned about how the image is displaying on your computer please feel free to contact us. If you are Auckland based or in Auckland for a visit we welcome viewings by appointment. In addition we are unable to warrant that all aspects of the product description or other content on the site is totally error free. We will not be liable to any person or organisation for any loss or damage which may arise from any of the information on this website.

8 Paws Limited will not be liable for any claim, damages, loss or expenses related to the supply of our goods, over and above the original cost of the goods or service itself. In addition 8 Paws Limited shall not be liable whether in breach of tort, contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by the purchaser and or any other person, arising directly or indirectly from our goods, or the sale thereof.